Ordering your cake online
- Select your cake from our product list.
- Select the size needed.
- If the cake you have selected can be customised, you will be able to select a sugar scroll message.
- Proceed to the checkout and fill in your details. If you already have an account, please sign in for a quick checkout.
- Include the date you would like to pick up your cake.
- Then proceed to the secure payment page and fill in your credit card details. Your details are not stored in our database for security purposes.
- You will receive a confirmation email as well as a receipt which you should take along when you collect your cake.
Cakes are zero-rated and therefore all our cake prices do not include VAT.
You will need to collect your items from Santa Lucia Cafe in Attard on the day you have specified on your order. If for some reason you are unable to collect on the day specified, we will hold the cake for you for another day but we cannot be held responsible for its freshness. Please call us directly on +356 2141 7894 for further information.
Minimum order time is 48 hours. This time is required to enable us to access and process your orders. However certain products require more time to prepare. The Tortella Decorated must be ordered 10 days before pick up date.
Santa Lucia Cafe is committed to your total satisfaction. We welcome suggestions or comments from our customers. Please visit the Contact Page to send us any suggestions or comments.
Refunds and cancellation of an order
We can only guarantee a full refund of your order if we receive your order cancellation instructions at least 24 hours (or 48 hours if your order is for a large / special order cake) before the collection time.) Any other cancellation refunds will be entirely at Santa Lucia Cafe’s discretion.
Please Note: Customized cakes will not be refunded.
Price changes
Santa Lucia Cafe reserve the right to make price changes on their website without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.
Complaints
We work hard at Santa Lucia Cafe to ensure your complete satisfaction with our products.
If you are not entirely satisfied with your purchase or the standard of our service you should first speak to the duty manager, but should this present any difficulty then please write to:
Santa Lucia Cafe
Old Railway Track, Attard
Malta
We will endeavour to give all complaints our urgent attention. Your complaint will be acknowledged at the latest within 5 working days and we will endeavour to resolve the matter within 15 working days at the very latest.
Collection from Santa Lucia Cafe, ATTARD:
Our opening hours are:
Opening Hours
Monday to Friday: 9am - 8pm
Saturdays: 9am - 9pm
Sundays 1st Oct - 15 May: 8am - 8pm
Sundays 16th May - 31 Sept: 8am - 2pm
VAT No: MT1022-7026
Trading License Number: SB/1374 |
